Sanctus Stones  >  FAQ- Frequently Asked Questions

FAQ- Frequently Asked Questions


Click on the questions below to reveal answers

PURCHASING YOUR SANCTUS STONES PIECE

1. How much is shipping?

Free Shipping (on orders over $200)

It's Simple. Sanctus Stones Ltd offers free shipping on all orders within Australia that are valued at over $180. 

Just because shipping is free on orders over $200, doesn't mean it should take a long time. Sanctus Stones understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 5 business days.



How much is shipping on orders below AUD$200?

For orders below $200 (over $200 shipping is free) shipping prices are calculated ''live'' by Australia Post for both domestic and international orders and are calculated on weight.

2. When will my package arrive?

Within Australia:

Sanctus Stones Motivational Jewellery understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 5 business days.

International Shipping: 

When you order from our website, you can expect to receive your order between 10-16 business days. We use Australia Post for both Australia & International deliveries. Shipping costs are calculated by weight and destination, with the final calculation being performed in the checkout process.

Customs and Import Duties

For international orders your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Sanctus Stones ships your merchandise DDU "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes, and cannot predict what the particular charges of your country may be.

If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.


3. Is my credit card safe when purchasing?

Yes. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure.

4. Do you gift-wrap?

We pride ourselves on packaging each of our products to the highest standard. We want each of our customers to feel good when they receive our product that’s why we don’t offer any additional gift-wrapping for gifts. You are more than welcome to add a special note to the receiver (in the special requirements section when purchasing) and we will attach a gift card on your behalf.


5. How will you package my piece?

We believe our packaging is the best out there! We pride ourselves on the fact 90% of our packaging is environmentally friendly (in 2011 it will be 100% environmentally friendly), super sleek and super stylish.

With each purchase you will receive

  • An environmentally friendly jewellery pouch encased in a beautiful bamboo box (like a treasure box), that can be used to store special mementoes collected along your journey.
  • An environmentally friendly carry bag
  • A Sanctus (Latin for sacred) S