100% Money Back Guarantee on all Products
Unlike many other web sites that have special rules and lots of fine print, Sanctus Stones promise if you are not 100% satisfied with your purchase, you can return your order to us for a full refund.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. We Guarnatee the quality of our products, so if for whatever reason you're not happy with the quality of your product, just email us at customerservice@sanctusstones.com so we can send you a return postal bag.
With Sanctus Stones Ltd 30 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
• You can return your purchase for up to 30 days from the purchase date.
• Products must be in the condition you received them and in the original box and/or packaging.
• Return shipping is absolutely FREE.
• You will be provided with a pre-paid return bag to return the purchase to us.
• Once your return is received and inspected by the fulfillment staff (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-6 business days after your credit is applied for it to post to your account.
*Note: We do not have a stock of products, when an order is placed it is created and blessed specially for you. Because of this, if you have ordered the wrong size necklace or wristlet and need to have it re-sized, or if you change your mind and would like to exchange the piece, you will need to post it back to us and will be charged a fee for return shipping and $15 for the cost of remaking the piece.
Free Shipping (on orders over $200)
It's Simple. Sanctus Stones Ltd offers free shipping on all orders within Australia that are valued at over $200.
Just because shipping is free on orders over $200, doesn't mean it should take a long time. Sanctus Stones understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 5 business days.
How much is shipping on orders below AUD$200?
For orders below $200 (over $200 shipping is free) shipping prices are calculated ''live'' by Australia Post for both domestic and international orders and are calculated on weight.
When will my package arrive?
Within Australia:
Sanctus Stones Motivational Jewellery understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 5 business days.
International Shipping:
When you order from our website, you can expect to receive your order between 10-16 business days. We use Australia Post for both Australia & International deliveries. Shipping costs are calculated by weight and destination, with the final calculation being performed in the checkout process.
Customs and Import Duties
For international orders your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Sanctus Stones ships your merchandise DDU "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes, and cannot predict what the particular charges of your country may be.
If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.
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